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Avalon Waterways Reviews

4.7701 Reviews
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*All reviews are by verified customers that have traveled by booking through a travel agent in the Avoya Network
“Beyond Expectations!”
Ship: Avalon Envision
Cruise Date: 04/05/2023
Destination: Europe
Our 8-night Avalon river cruise on the Envision was absolutely perfect! From the accommodations, to the staff, to the excursions, we were very pleased with every aspect of our vacation. In my opinion, the very best way to see the world. We loved our cruise so much, we’re already talking to our travel agent to book another trip! Avalon gets it right!
Reviewed over 3 years ago by Lisa
“Wonderful trip!”
Ship: Avalon View
Cruise Date: 12/13/2022
Destination: Europe
I would highly recommend this river cruise! The Christmas markets were unbelievable, and so very quaint! Wonderful staff, good food, excellent, excursions and tours! A bucket list item for sure!
Reviewed almost 4 years ago by Alex
“What an awesome way to travel!”
Ship: Avalon Imagery II
Cruise Date: 12/17/2022
Destination: Europe
Though the time was short, this cruise was a journey filled with great ports, delicious food and a wonderful staff. I would most definitely book with Avoya Travel again.
Reviewed almost 4 years ago by Lisa
“Christmas Market cruise”
Ship: Avalon Impression
Cruise Date: 12/15/2022
Destination: Europe
Great ship (Impression), great crew, great food. Beautiful excursions to see Christmas markets. Snow during trip set the mood. Extra nights at end in Zurich was perfect way to end the trip.
Reviewed almost 4 years ago by Jeffrey
“Disorganized by cruise company. Two of primary destinations were eliminated or so limited we did not have time to enjoy. Food was mediocre with limited choices ”
Ship: Avalon Passion
Cruise Date: 12/10/2022
Destination: Europe
Reviewed almost 4 years ago by Allen
“First-Time River Cruise Success ”
Ship: Avalon View
Cruise Date: 12/10/2022
Destination: Europe
Avalon Waterways did an excellent job facilitating our first-ever river cruise! They went "above and beyond" with their professional service for our "Christmas Markets" cruise on the Danube River. The cruise director, Tabea, was especially helpful and supportive. We would definitely cruise with Avalon Waterways again for a summer adventure on another European river.
Reviewed almost 4 years ago by Kim
“Avoya top notch, Avalon almost”
Ship: Avalon Impression
Cruise Date: 12/04/2022
Destination: Europe
My Avoya agent made getting on this cruise seamless and trouble free. We just weren’t as “wowed” on the Visionary as we were on last Viking cruise. The locations were perfect, the room was always spotless, but the food was not. Seemed that presentation of the meal mattered more than the flavor. But again, the destinations were exactly what we wanted, and they got us there safely.
Reviewed almost 4 years ago by Annette
“wonderful way to experience Austria and Germany + Christmas Markets”
Ship: Avalon Tranquility II
Cruise Date: 11/29/2022
Destination: Europe
This was our first river cruise and it was simply WONDERFUL! the service and accommodations, FOOD & drink, but oh my the experiences!! Just grand. So much history, charm and friendliness. Truly enjoyed sailing with Avalon and they will be our GO-TO for cruising in the future!
Reviewed almost 4 years ago by April
“Nice stops on the trip”
Ship: MS Farah
Cruise Date: 11/25/2022
Destination: Africa
The excursions were good but the ship, which isn't owned by Avalon, was dated and tired. Food was good especially the outdoor lunch. Would probably choose another cruise line that owned the ship next time.
Reviewed almost 4 years ago by Melissa
“Outstanding!”
Ship: Avalon View
Cruise Date: 11/28/2022
Destination: Europe
Avalon provided a flawless and luxurious experience visiting the Christmas Markets!
Reviewed almost 4 years ago by Lynn
“Just awesome!”
Ship: Avalon Impression
Cruise Date: 11/25/2022
Destination: Europe
Itinerary, local guides, crew, ship, meals, and Christmas markets were awesome!!
Reviewed almost 4 years ago by Gregory
“I loved every minute!”
Ship: Avalon Panorama
Cruise Date: 11/25/2022
Destination: Europe
The ship was immaculate, the service was state of the art, everyone was kind, helpful professional and welcoming like family. The food was spectacular The excursions and entertainment were excellent. Only complaint was poor internet connections.
Reviewed almost 4 years ago by Wendy
“Amazing 7 days!”
Ship: Avalon Panorama
Cruise Date: 11/26/2022
Destination: Europe
It was an awesome trip, including perfect accommodations, service and sights!
Reviewed almost 4 years ago by Kimberly
“Great trip”
Ship: Avalon Illumination
Cruise Date: 11/02/2022
Destination: Europe
Staff , food were wonderful.
Reviewed almost 4 years ago by John
“Avalon Expressions”
Ship: Avalon Expression
Cruise Date: 10/31/2022
Destination: Europe
The Romantic was not in this cruise. I felt the Cruise director was rude at times and hard to understand. Communication was lacking in what and were we could go.Too much time waiting for other people to show up. Some tour guild's were not good. Two were great. No enthusiasm.The motel and food people were great. Food was excellent. Over all I was disappointed
Reviewed almost 4 years ago by Victoria
“WONDERFUL!!!!”
Ship: Avalon Illumination
Cruise Date: 10/26/2022
Destination: Europe
Staff was professional, pleasant, fun, and met our every wish (except letting my husband steer the ship!). Route was fun and a learning experience. Food was always delicious and the bar even stocked my husband's favorite, Jameson Irish Whiskey! From now on, whenever we take a river cruise, we'll look for Avalon first! Avalon was recommended by our travel agent and she also always displayed her "service heart".
Reviewed about 4 years ago by Wendy
“The ship, cruise and crew were great the arrangements to and from were a disaster”
Ship: Avalon Vista
Cruise Date: 09/14/2022
Destination: Europe
We were initially booked for Non Stop IAD to AMS. When the tickets were issued they included a three hour stopover in Copenhagen with no one meeting us at the airport. This required a $80 taxi ride and the destruction of one of our days in Amsterdam because instead of arriving in the morning we finally got to the hotel in the late afternoon. So, day one was shot. THANKS! The return was worse. Instead of an 11am flight from Zurich we were booked on a 7am flight back to Copenhagen. This means that the day in Basil was eliminated and requiring us to get up at an ungodly hour in Basil and take a $300 taxi to Zurich. What we wound up having to do was waste the hotel room in Basil and take the $80 shuttle to Zurich and get a $200 hotel room near the airport in Zurich so we could be there in time for the 7am flight. We never had a catastrophe like this with Viking. They took care of us from the minute we got off the plane until the minute we got on the return trip home. No extra charges no wasted hotel rooms, just good service. Too bad for you, I of the age where contemporaries ask about our journeys...and too bad I will gladly tell them that if you have a lot of extra money and time on your journey to replan your itinerary, the ship and crew are great but the service on either end is awful.
Reviewed about 4 years ago by James
“Awesome!”
Ship: Avalon View
Cruise Date: 10/09/2022
Destination: Europe
The active and discovery trip on the Avalon View traveling the Danube Prague to Budapest was first class all the way! From the service, meals, tours offered and the crew on the boat our trip was wonderful. Highly recommend
Reviewed about 4 years ago by Kathy
“Great! In all aspects!”
Ship: Avalon Vista
Cruise Date: 10/14/2022
Destination: Europe
Disappointed as I just booked my third Avalon cruise, and that there are no specials for returnees on the upper decks.
Reviewed about 4 years ago by Patricia
“Fun time on the Danube”
Ship: Avalon View
Cruise Date: 10/08/2022
Destination: Europe
Excellent cabins, great food, friendly staff, fun excursions, and always comfortable ride down the river. Support from Stacey McKown at Travel Awaits, LLC was exceptional - so much so that we are working with her on another trip!
Reviewed about 4 years ago by Harry
“Active & Discovery on the Danube”
Ship: Avalon View
Cruise Date: 10/09/2022
Destination: Europe
Fabulous trip. Wide range of incredible activities. Cruise director did a great job keeping us informed and 'herding' us on to our various tours. Food & menus were great. Great fun going thru the various locks! Each stop was special in its own right. History, culture, fun was the theme of every day!
Reviewed about 4 years ago by Janice
“Amazing ”
Ship: Avalon Illumination
Cruise Date: 09/24/2022
Destination: Europe
This was a trip of a lifetime. Each port added to the experience. Avalon Waterways was fantastic.
Reviewed about 4 years ago by Susan
“Our worst vacation ever!”
Ship: Avalon Impression
Cruise Date: 10/08/2022
Destination: Europe
I thought we booked 9 days Europe cruise, 2 pre-night in Budapest; besides we got airport pick up, drove us to our hotel. From Oct 7 -9 we were on our own, we couldn't got hold of anybody from Avalon, even with hotel's help. After day 8th, we arrived Deggendorf, our friends continued to Prague for their post cruise days, Avalon seemed took care of their extra days of staying. Personally I don't like to book 7days cruise; we have to travel so far (LA - Europe) I wouldn't think it worth it. There must be some misunderstanding about this cruise which I booked years ago to celebrate my retirement. Oct 14, my husband started his cold, Oct 15 I got it, We quarantine ourselves 2 days in our cabin, visit Linz hospital ER while other people went on excursions, we experienced the worst vacation ever. Please explain what went wrong with our 2 pre-nights, and why there was nobody we can contact on Oct 8 & 9, if there is any misunderstanding, I could had someone explained the situation, instead of we waisted whole day just in case Avalon showed up. I gave a two stars because your crew are very nice. House keeper Mirela, server in the dining room Asel, cruise director Thomas, and Ansar. They all had done a excellent job.
Reviewed about 4 years ago by Lina
“Danube is delightful ”
Ship: Avalon View
Cruise Date: 10/04/2022
Destination: Europe
Such a wonderful way to see three beautiful cities and many charming towns.
Reviewed about 4 years ago by Beth
“The Rhine in October was magnificent!”
Ship: Avalon Vista
Cruise Date: 09/30/2022
Destination: Europe
Fine cooperation of the weather added enormously. River cruise service was excellent, with exception of falsely advertised, overtaxed wi-fi connection onboard. Stops were just right, with exception of inattentive shore guide in Cologne that caused me to get lost in that city on German Unity Day without a cell phone or credit card with me, and no way to contact ship, getting tired and more and more lost, and it getting dark. But this too was an unforgettable excursion! That's travel for you - the antidote to ignorance. With minor disappointment about the hurry-up-and-wait scheduling, and overall lack of concern for travelers with disabilities, I enjoyed myself immensely. I'd like to go back and cruise the Danube, though I'd fly KLM only, as Air France 2-legged return trip via Paris just about finished me off, arriving home sick and tired. Jet lag is real, Amsterdam delighted me, Germany surprised me, France underwhelmed me, Switzerland impressed me, and Italy surpassed even my fondest hopes. Did not like shlepping my own luggage on the Monograms extension, and Italian tour guide Tiziana was impatient and curt. All personnel were competent, and some will always be more appealing than others. Milano driver Allessandro stood out in conversing in Italian with me, and Milan accommodations at The President thrilled me. Just that Air France trip home, but I've already covered that. Next I wanna see Scandinavia, Eastern Europe, and Vietnam.
Reviewed about 4 years ago by Lois
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