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Norwegian Cruise Line Reviews

Norwegian Cruise Line
4.22991 Reviews
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*All reviews are by verified customers that have traveled by booking through a travel agent in the Avoya Network
“1st Cruise, LAST CRUISE”
Ship: Norwegian Sun
Cruise Date: 10/20/2023
Destination: Alaska
Food was over cooked, under cooked and served COLD. Discussing! Service was Excellent. Disembarking was horrible. NOT likely to make another cruise...lyle
Reviewed about 3 years ago by Lyle
“Disappointed”
Ship: Norwegian Encore
Cruise Date: 10/22/2023
Destination: Alaska
We took this cruise in 2019 on the Bliss, it was wonderful beginning to end. Sadly this was not the case. All inclusive food was mostly inedible...a far cry from any other cruise I have taken. Everywhere there were sloppy loud drunks that interrupted performers. The late sailing to Alaska meant at least half of the town shops were closed. Staff was mainly friendly, however cabin being attended to was hit and miss. Observation lounge is normally a peaceful place. This time it was overrun with loud adults and unruly children.
Reviewed about 3 years ago by Natalie
“Fantastic way to get a taste of Europe”
Ship: Norwegian Epic
Cruise Date: 10/16/2023
Destination: Europe
Our first time cruising the Mediterranean and it was excellent! We loved the NCL Epic and the itinerary. Our favorites were Barcelona and Venice (we spent an extra day and night in Venice after the cruise). Service on the ship was top notch, food and drinks very good, shows were outstanding. Would definitely do again!
Reviewed about 3 years ago by Richard
Ship: Norwegian Star
Cruise Date: 08/04/2023
Destination: Europe
Reviewed about 3 years ago by Jessica
“Nova Scotia ”
Ship: Norwegian Pearl
Cruise Date: 10/13/2023
Destination: USA/Canada
All went well and very smoothly Thank you for your service
Reviewed about 3 years ago by Dorothy
Ship: Norwegian Sun
Cruise Date: 10/11/2023
Destination: Alaska
The excursions weren’t what I thought they would be. They were over price and not as great plus the the drink plan doesn’t include water that was my whole reason for taking a drink plan was to get my bottled water. They don’t even give bottled water anymore. it’s all box and it’s not individual servings Like 16 ounces and you had to pay for that separately so for me the drink plan was not worth it. I had to force myself to drink mix drinks otherwise it was a neice Cruise nice I would go on another Norwegian I just wouldn’t take the drink plan and I’m not sure I would include my tips in it because the employees , don’t get the tips when you automatically put them in cell I had I found that out. Thank you.
Reviewed about 3 years ago by Kip
“Absolutely Fabulous”
Ship: Norwegian Viva
Cruise Date: 10/10/2023
Destination: Europe
A wonderful new concept for a ship making it much more intimate and much less crowded. Loved all the outdoor space and a fabulous itinerary too.
Reviewed about 3 years ago by Barry
“Norwegian Cruise Lines Alaskan Trip”
Ship: Norwegian Encore
Cruise Date: 10/08/2023
Destination: Alaska
Most amazing trip ever. Everything about the cruise line was five star and the once in a lifetime destination scenery was spectacular.
Reviewed about 3 years ago by Robert
“Very disappointed ”
Ship: Norwegian Dawn
Cruise Date: 10/05/2023
Destination: Europe
Poor food quality and even worse service in the main dining rooms. Same food offerings day after day in buffet (no theme days). Only once a day cabin service - Steward has 20 cabins to clean but gratuities have increased to $40per day. Destinations are deceiving - Edinburgh was first stop but you are 45 min by bus away from it. Same with most other destination ports. Shore excursions are each running twice (once in AM and then again in PM on same bus) so you feel rushed. Definitely not the way to see the British Isles.
Reviewed about 3 years ago by Michael
“Cruise review ”
Ship: Norwegian Bliss
Cruise Date: 10/07/2023
Destination: Alaska
I found Norwegian to be a middle grade cruise line. From embarkation to return to home port overhead announcements could not be heard, staff was mostly nice—some were not. A notice in the daily newsletter stated “no saving seats” for the National Parks presentation, indeed people placed; gloves,hats,scarves,jackets etc hogging the entire front rows in Observation Lounge. When the management ignored all of this, and the elderly were having to stand or seat below their knee level I had to say something, so I approached a lady in uniform who said she was mgmt, I asked what she was going to do about the situation. She and another uniformed woman removed a scarf from 2 chairs…that was it! The Jersey Boys was really good. But the smell of urine on deck 16 at the outside exit doors was very foul. Needless to say they don’t hold a candle to how Princess cruise line performs.
Reviewed about 3 years ago by Pamela
“Greece/Italy”
Ship: Norwegian Breakaway
Cruise Date: 10/03/2023
Destination: Europe
The service on NCL was outstanding! The entertainment was fabulous! The dining experience was very much enjoyed! Overall a wonderful experience. The excursion process was well organized. Embarking and disembarking was well organized.
Reviewed about 3 years ago by Joellyn
Ship: Norwegian Joy
Cruise Date: 09/25/2023
Destination: USA/Canada
Reviewed about 3 years ago by Corina
“Itinerary”
Ship: Norwegian Joy
Cruise Date: 09/25/2023
Destination: USA/Canada
Great Itinerary.
Reviewed about 3 years ago by Sheryl
“9 night cruise.”
Ship: Norwegian Joy
Cruise Date: 09/25/2023
Destination: USA/Canada
This was my first cruise, I am 81 years old and will never go on a Norwegian cruise again. I will tell all my frieds about my bad experiences. In short the cruise was The GOOD, The BAD and the NOISY. The GOOD was the FOOD. The BAD was my sleeping I am 6'2" and the bed was to short I never slept. The NOISY, The entertainment was to overbearing. Thank you for asking my opinion. Gerrit Belksma.
Reviewed about 3 years ago by Gerrit
Ship: Norwegian Breakaway
Cruise Date: 09/23/2023
Destination: Europe
Reviewed about 3 years ago by Diana
“Peal Canada Boston”
Ship: Norwegian Pearl
Cruise Date: 09/22/2023
Destination: USA/Canada
Beautiful scenery great food at the ports would recommend a strip
Reviewed about 3 years ago by Linda
Ship: Norwegian Breakaway
Cruise Date: 09/13/2023
Destination: Europe
10 night cruise was excellent!
Reviewed about 3 years ago by Hans
“Norwegian Jewel September 4-11”
Ship: Norwegian Jewel
Cruise Date: 09/04/2023
Destination: Alaska
Enjoyed entertainment every evening and food at buffet very good Also really appreciated the solo travelers group Only thing did not like is smoking in casinos went out into surrounding areas and I couldn’t breathe or go those areas
Reviewed about 3 years ago by Lisa
“7 nights 8 days NCL cruise ”
Ship: Norwegian Jewel
Cruise Date: 09/04/2023
Destination: Alaska
It was the first cruise for me, I travel alone. I enjoyed the relaxing time and shore excursions and special dining
Reviewed about 3 years ago by Bowwei
“Great Ship and Itenerary”
Ship: Norwegian Prima
Cruise Date: 08/27/2023
Destination: Europe
We enjoyed the Prima , lovely ship good food and entertainment . Very small buffer always very crowded not pleasant But specialty dining great and Hudson’s good . Cabins very nice and spacious !
Reviewed about 3 years ago by Wilfred
“To much stress over getting to enjoy a show on ship”
Ship: Norwegian Getaway
Cruise Date: 08/27/2023
Destination: Europe
First I put a complaint to Mario in his box about putting making reservation for the 2 shows on the ship I was told to do it on tv and I did not known how and then to do it on the screen on the 6 floor then I was told I could not attend the show at the time I wanted anyway all of this was so much stress and wasting time and getting upset I have done 7 cruises and never had to go through this stress
Reviewed about 3 years ago by Francesca
“Aug 17 trip,prima”
Ship: Norwegian Prima
Cruise Date: 08/17/2023
Destination: Europe
The ship was really too big,less basic items,like hot tubs. Only 2 hot tubs for a larger number of guess. Lot of children under the age of 12 in hot tub. Basicly more vender space.
Reviewed about 3 years ago by Ralph
“Mediterranean cruise”
Ship: Norwegian Epic
Cruise Date: 08/17/2023
Destination: Europe
The Epic has some fine features, but it's too big, too crowded for me. I won't even again attempt to visit Florence from Liverno or Rome from the port because it takes 90 minutes each way and at considerable cost. I was upset that our drink package did not include water!! Disembarkation was a catastrophe--too few elevators to handle so many passengers. Dining was often bland but sometimes fine.
Reviewed about 3 years ago by David
Ship: Norwegian Jewel
Cruise Date: 08/21/2023
Destination: Alaska
Reviewed about 3 years ago by Nancy
“Not impressed”
Ship: Pride of America
Cruise Date: 08/19/2023
Destination: USA/Canada
Flight arrangements made by NCL were not good. The ground transportation they provided was not good. We had to drag our suitcases about 3 blocks and wait for over a half hour for them to find a van. There was little communication between departments. They left my husband sitting in a wheelchair for over an hour waiting to be told where to go next. I had booked a spa appointment a month ahead of time only to be told by the spa that procedures booked on line do not come through to their system. I was instructed to go to guest services for a refund... who eventually told me to go back to the spa... who told me to go back to guest services. We then ordered lunch from room service which arrived at 4:30: a blt and a cheese plate which came with nothing to put the cheese on crackers or otherwise and no silverware. So I went out on our balcony to try to relax and got pressure washed. That was the first 24 hours. They do not have enough service employees and many of those there are in need of customer service training. Overall, the food was good.
Reviewed about 3 years ago by Gregory
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