Norwegian Cruise Line Reviews

Food was good. People were lined up an hour before the venue started. I wasn't going to stand in line

it was a lot of fun. plenty to do on the ship. Shows and comedians were great. Very friendly staff. would go again.

This was our first cruise,and we absolutely had a fabulous time.From boarding the NCLBAW,we were spoiled! All of our Service from the registration/guest services,our Haven staff(Cassius/Max in the Haven,the Haven dining room staff from hostess,Assistant Mgr,servers,all the delicious foods,etc. was impeccable! The spa,shopping,shore excursions,dining at other restaurants all was great. Everyone made us feel special,we felt like royalty. We feel like we came aboard as guests,but left as friends/family. We are looking forward to another cruise ,hopefully soon! Marc Singleton, Donna Whitson

The cruise was wonderful for the reason I chose it - 13 ports in 14 days covering the ABC islands and several of the West Indian islands. BUT: the quality of the food was inconsistent, to the point that the same food item was good one night and poor on another night. Also, the menu choices in the buffets continued for days! Also, most of the shore excursions were overpriced. But the staff were great. On this smaller ship, the Norwegian Sky, we felt cherished by the staff and we got to know many other cruisers.

I think we need a little younger crowd for our next adventure, being 60 and 55 years of age we found the crowd quite a bit older and the evenings quite a bit quieter on this particular adventure, The ports of call and the hours were also some what interesting, More time in South America and a bit less time in Mexico would have added to the cruise experience, 5 stops in Mexico is a bit too much. The ship was very nice but our entire party felt the meals seem to be all the same unless you spent all of your in the specialty restaurants. Norwegian seems to be the king of the add on, make it an all inclusive style and you will succeed in making the customer experience an exceptional one. Staff was great but the customer service department was extremely inflexible and understaffed. Need for better communication on getting off the ship, it seems to be a free for all.......

T was great

Did not meet with all expectations

They did a very poor job of managing the passangers. For our in transit day they had no tours and we spent two hours in the stairwell packed in with other passengers, some with luggage some in transit like us. Meanwhile the elevators were allowed down and directly out the ramp exits in front of us. In Capetown the crowds who were not supposedly allowed on the cargo pier piled up regardless at the gate trying to get out and catch cabs. There was absolutely no reservations for dining unless you paid for a specialty restaurant. Otherwise we had to stand in line. The paasengers were filling their own containers for hot tea water. The buffet menu varied very little. The stewards went from 16 room twice a day to 22 rooms once a day. It took a long time for them to make rounds. The wifi was pitiful. In peak hours I could not get access to gmail. The short notice for a new visa requirement we could not meet, left us on board for two ports.

We had beautiful weather and smooth sailing, The Jade was too small for us, not a lot to do. The staff was wonderful.

We are NCL champs, but this past cruise was really poor. The service was slow, food mediocre at best and entertainment fair. We were very disappointed. Not enough staff!!!! NCL has really cut back and it was apparent everywhere on ship. I heard multiple complaints and folks saying they will not take another NCL cruise. The speciality restaurants did not disappoint! Best part of the cruise.

It was great to leave wind chills in the negative & arrive to temps in the 80s Everything was nice & the service was amazing. The food was good…not great as in years past. And there was always something to eat. The entertainment was good with a comedian & magician stealing the show. There were singers & dancers & we loved morning trivia. We only got off at Tortola as we have been many times to the other islands. Definitely got plenty of sun. However we will never use the buss service provided by the cruise line EVER again. It took 90 minutes standing in the diesel fumes. I was definitely sick by the time we got on the bus. Other than that it was a fun trip.

Air conditioning was set too low and air conditioned areas were not comfortable.

Enjoy the size of the ship, but the evening atrium area was not the best space for entertainment. People were standing due to limited seating. Overall the cruise was very relaxing and service was great.

I went in to this cruise with low expectations due to the fact I was on the same ship month and a half later. To my surprise it exceeded my expectations and had an incredible time. The solo lounge is great. The way you support the solos is awesome. Loved the cruise.

Our cruise shift was not well kept. The food was not up to par. Some of the specialty restaurants had bad service and food wasn't great. Customer service on ship was not at it usually was and going away from their traditional towel making and turndown was not even existent.

Having a starboard side balcony room was Awesome. The views in Cabo and Mazatlan were to die for. Free food and booze was great. All personnel on board were tip top. Choice of food at the garden buffet was 5*. Cigar Bar needs to be removed. That whole floor reeked...:(

The balcony room was a terrible design and small!

Our room was nice and the food was good however, it’s very expensive in Hawaii. Since the ship is registered in the US and in Hawaii you get hit with all kinds of surcharges and taxes. Also double check your bill for extra gratuity. They call them service charges. Always ask before adding a gratuity to a check you’re being given. If you are going on excursions that are a level one, make sure you check with the desk on how hilly the area is. The lavender farm was very steep hills, making it impossible for someone with a walker to go up and down. We were told there was a thermo spa on the ship like other and NCL ships. This is not true. They have an area with the stone lounges and that is all. The sauna and showers are in either the men’s room or the ladies room and there is no pool or hot tubs so we canceled our full week pass. We were given it back in the form of a credit for on the ship. This was not a problem for us as we were getting massages.

After 19 cruises…B+ or A-…..but it was good. Very limited entertainment in the theater…CMinus….food was good A…..overall good. Bad part..D was getting our luggage and getting off…It has to be a better way!…Melody who did the arrangemts from your company gets A+!

The entertainment was limited..??….food good..stops good (we missed one!)