Norwegian Cruise Line Reviews

Cabin 6101, inside worst we ever had. Needed to jump over the couch to get to the left side of the bed. Pizza only available from 11:30 till 3 pm?. Buffet left a lot to be desired.

Restaurant menus were the same in “ free” restaurants. Very disappointing. Very crowded ship , some staff excellent, others less. Entertainment very good. Will not be doing Norwegian again- like smaller , less crowded ships

Ship too crowded Too many cruise ships in each port at same times

I enjoyed the stops, but didn't take any shore excursions. Buffet food was great, but we were disappointed in the restaurant offerings. The Irish pub had 1 Irish dish on menu. The Brazilian restaurant service was slow and some of the servers skipped our table even though we had the Yes sign up.

Very impressive trip. Good ports with lots to see, eat and do. Ship was huge! Glad we could put the trip together. Thanks

I loved the ports we visited and I think the itinerary was great. However, the NCL Breakaway is far too crowded, and there are too many dining options that are behind a premium charge. The shore excursions were also lackluster and not worth the money. You could have much more fun and spend a lot less money by simply planning your day in each port on your own.

First cruise on Norwegian and I was impressed by the attractiveness of all the public areas and dining rooms. Happy that there were multiple places to eat without an extra charge.

Took this cruise with friends who were first time cruisers. We loved the ship, but most of all the scenery. This trip allowed us all to return to Iceland together and to see a unique part of the world. Hiking in Greenland was super!

Family Vacation !!!

A DREAM COME TRUE VACATION WITH NCL. Service was great and the ship despite being 10 years old was still in good shape and clean. Best of all was the friendly crew and the smooth disembarkation on each island plus the plethora of dining options. My kids loved the slides and the kids club.

The itinerary was awesome. Glacier Bay National Park was incredibly beautiful. The ship actually does 360° turns at key areas. We were so lucky to have great weather, no rain! There are no photos that can compare to seeing Alaska in person. This was a once in a lifetime experience. I had a single inside cabin. It was just big enough and had a screen with the view of outside the ship. Also, had a private suite attached with coffe, tea, wine and snacks.

Good cruise but over priced compared to other cruise lines with comparable ships

Loved the ports and time in each port but the ship needs a complete rehab. The “upgraded balcony room” was far from an upgrade! Our room did not look like the pictures. Carpet was old. Ripped and unglued- tripping hazard, drawers broken, toilet plumbing issue and balcony door hard to slide. Maintenance was in our room and on our floor constantly. Also process to tender, disembark ship and meet tour group were all disorganized. We took Norwegian off our list for future cruises.

Cruise was great except the non working toilets every late night and morning in our Suite (that we paid a lot for) but had to go find public bathrooms to use. Cagney’s and Teppanyaki were favorite restaurants and service. Itinerary was great.

Ship was way over-crowded and crew not able to handle. Bars were extremely inefficient and despite many staff members trying to meet the needs of their customers - it did not happen. Food was very mediocre except if you wanted to do an upcharge and eat at specialty restaurants. Only one trash can in the room - none in bathroom. Now charging for room service seems excessive to me as prices overall have gone up just for the cruise. Have cruised many other lines and must say that Norwegian was a disappointment. Staff did try and there were so many that were working hard and providing great customer service but others seemed very overworked. The open seating creates a big load for the servers and it has taken away the time from many to provide the connection that was previously seen when there was scheduled seating times and you had the same wait staff. Relationships still matter to many.

We liked the specialty restaurants and the included options of Ginza and O'Sheehans in addition to the two main dining rooms and the buffet. We had a good time on this cruise. However two negatives that really stand out. Norwegian changed ports and reduced port times a few months before sailing. Days before they cancelled 3 ports. They replaced one and added two sea days. They did NOTHING to make up for this when they easily could have. They are claiming weather and icy conditions but the facts are that they routinely cancel these ports. They cancelled ports on us last year in the Mediterranean . No valid reason. Then there are the problems getting on and off the ship. Our cruise started with a two hour wait standing outside in 45 degrees. Port time was missed due to their incredible mismanagement . Twice we missed substantial portions of excursions purchased through them due to their inability to get people off the ship. We are unlikely to cruise with Norwegian again.

Loved that there were no sea days. Cruise staff was excellent. The food was a bit salty. Did not like being asked to pay for some menu items in the complimentary restaurants. The Spa prices were unreasonably high.

we had a fantastic time

I was disappointed at the speciality restaurants. Cagney was better but expected more I guess. The entertainment was good. I would not recommend it to my friends though.

It was very nice but very tiring for senior and overweight folks