Paid $99 for preferred embarkation which included one free room service breakfast. Embarkation was delayed because travel partner had "inconclusive" C-19 test so we had to wait 2.5 hours while she re-tested; therefore we didn't even get on board until nearly time to leave port. Then I was charged for the room service breakfast. Customer relations did finally remove that charge as a "courtesy", but would not refund anything toward the $99 charge which ended up being totally worthless. In fact, the rep at the desk said "you should have read the fine print". This remark was definitely not necessary and bordered on rude. The Cabo excursion included a very short trip to a glass blowing factory. The demonstration was brief and the time for shopping was about 10 minutes, which was definitely too short. A quick stop at Mona Lisa resort (we didn't even get off the bus) seemed unnecessary. Then a horrible, seemingly endless drive on curvy highway on the bus to another town which was basically just a shopping stop. People who suffer from car sickness, beware! The excursion in
Ensenada (gourmet lunch and winery tour) didn't even happen. I use a mobility scooter and the tour guides at the dock wouldn't even consider taking it, saying they had not arranged for a bus that could accomodate a scooter. NCL knew from day-1 that I was travelling with a scooter. So we were left to our own devices after expecting a fun, pre-planned day. On board during a sea day, we attempted to participate in a Mojito tasting at Sugarcane bar. We got there and were told by our server that the tasting was not going to be done because "no one came"...uh...WE were there! I'm sure the server didn't mean to be rude, but it felt like a slap in the face. Our cabin was beautiful, the ship was spotless, and the transfer from port to airport was efficient.