Princess Cruises Reviews

Good

I have been on several cruises, this was by far the best! I loved it.

This was a very relaxing trip. Loved the information on canal before we arrived. Thank you to the Crew of the Ruby Princess, you were outstanding in every area. Larry and Cherry Mills

Purchasing the top end meals was a total waste of money as all of those restruants were booked on the first day by the other 4000 passengers.. The Medallion system was not working and even the ship employees could not make it work. Ship it's self is great... tours were fine. Rooms are real adequate, good pullows, Could not get TV's to work......eighter could the ship helpers...they just said it was new????

A new ship nicely appointed was marred by an overloaded passenger complement of 4100 passengers and a dining room fiasco regarding reserved dining times. The staff was simply overwhelmed by not knowing how to place guests at assigned tables for reserved times resulting in lines snaking up the staircases leading to the dining rooms. Waits of 45 minutes on two occasions coupled by a sterile, cold dining room (Ketchikan) with excessively long (2+hr) dinners made onboard dining an ordeal rather than an enjoyable experience. Not having a priest onboard for Christmas Catholic Mass was a TRAVESTY! Specialty restaurant reservation was not handled properly by the staff either. Given the experience we had onboard, we will not be booking any future cruises on Princess.

Had a wonderful trip with family on Western Caribbean cruise. Princess Plus is the way to go, to avoid worrying about tips and drinks under $15. The Medallion is best cruise line door key/ID out there. The Medallion App is painful and the Princess website is atrocious. This was still our third trip with Princess and not counting the app (and the incessant Christmas music), everything about this cruise was delightful. Avoya and especially Dawn Chavis has never steered us wrong on any vacation, and we have gone on many, all scheduled by Dawn.

very nice

Honestly the deal we got through Avoya was stellar, and the trip was top notch. Even with the missed port in the Bahamas, it was totally worth it.

I've been a loyal customer of Princess for years. No more after my last cruise in Oct 2023 I became Platinum. I received letters from Princess welcoming me into my new Capt. circle status, telling me all of the perks I can now receive. None of them happened while on my Dec cruise NONE and no one seemed to know what I was talking about when I questioned them. The quality of the food has become unexceptable. Severed either under or over cooked and stone cold tasteless rubber quality. The only good food was in the specialty restaurants where you paid an extra fee. Forcing people to buy expensive packages because others in your cabin have. I don't drink alcohol, coffee or tea, Diet restrictions ruled out the two a day specialty desserts ment I wouldn't be using any part of it. That's just not right. I spent more time trying to connect to the ships WiFi you have to use then on it. I wasn't the only one who had that happen. It seems Princess has focused on getting the most money for the least value they can now. For these and several other reasons if I chose to sail again it won't be on a Princess ship for sure.

Recently diagnosed with Alpha Gal makes my diet limited and I was concerned about our 14 day cruise on Island Princess, however once our wait staff became aware of it they really went the extra mile to accommodate me. Thank you Fredrick and Austin for making my meals a delight!

My wife and I had a wonderful time during the cruise. The service was outstanding at all level. The Ruby Princess cruise was the best cruise we have taken. We would consider taking the cruise again.

The cruise was great. Best parts were the entertainment and food. Both were top notch b

We were not happy with only stopping at 2 of the 4 ports we were supposed to. We didn’t feel the entertainment in the theater was up to the level it should have been. We very much disagreed with the compensation for the 2 missed ports. It was very unbussiness like to force customers to spend compensation money on the ship. Not good! Because of how you handled the compensation for missed ports I will probably not be able to get my husband on another cruise!! He strongly feels we should have been credited to our credit card much more than we were. He was not happy that your on board restaurants would not help us set reservations! Every time we tried to set reservations they said we had to come back later. Not good. The other thing is that our luggage had a broken wheel, zipper pull broken off and it was ripped. The poor attempt to fix the luggage was some foam and black tape where a wheel should have been. Didn’t fix zipper pull, nor did you fix the rip. We should get a new suitcase for you damaging ours. Thanks for a very bad experience. Probably not another cruise in our future as you failed to make your wrongs right. ie luggage, missed ports credit was too small and should have been credited to our card.

Very small balcony room compared to our last Princess cruise ? Only our stateroom attendant Rene, n Sheila in the Adagio bar seemed like they enjoyed their job!! The other 2 in our party, in a suite, also complained about the slow servers n unfriendly attitudes. This will definitely make us choose Celebrity again.

Disappointed.Fell short of our expectations.Elite membership perks totally disregarded. Catered to bookings of small groups in specialty restaurants & ,reserved seating in Princess theatre.In addition,there were entertainment rooms reserved for them as well. Thereby, no private room assigned forCaptains Lounge (Hrs.5:00 to 7:00) except for a roped off area in the buffet room.Every ship , prior to that Sky Princess, had this amenity.Consideration should have been 1st with the loyal travelers then groups .Will have to consider the selection of another cruise line in the future.

Thanks to Wendy, we had an excellent cruise. Excellent planner, explained all options, making our decision much easier. Truly top class

lots of rude pushy people

We went to Hawai’i and the South Pacific. It was fabulous!!

Cruise as expected fort hat time of yyear. The food was not good at all. but that was expected. princess lack of staff as well. Even with reservation at restaurants we had to waith 1:00hr minimum to get in the restaurant! very bad.

Started with arriving in heavy rain between 11 and 12. Our suitcase didn't active till after 5pm, damp and top layer of clothes wet. We HD scalding hot water for at least 5 days, we were not the only ones, heard many passengers conversation stating the same. Food fair first few days. Got better later on. Lobster and prime ribs superior. Wait staff and all workers were excellent. Deembankment was a nightmare. Left from terminal 2, arrived at terminal 21. Had very small busses trying to get 3500 passengers to terminal 2 It. Took well over 2 hours to be able to finally leave the port. Never use princess again