Princess Cruises Reviews

Beautiful ship. Fabolous crew.

This was a very enjoyable way to see some highlights of Europe. We went early and extended our stay to see more of Athens and Rome. The ship was beautiful and didn't ever (except tender days) feel too crowded.

First of all our travel agent Susan Durrow makes planning our travel a good experience. Her guidance is incredibly helpful. We trust that she will be a phone call away if there is ever a problem. As far as our trip on the Grand Princess is concerned, it was a positive experience. The employees were top notch. They are Princesses biggest asset. The ship although a bit old was very well maintained, and the itinerary was excellent. We also enjoyed the excursions that we purchased. My husband and I were very pleased with our time in Alaska. Not happy with the airlines making changes to our itineraries months ahead of time and again the night before we are to return home. Our return home was a bit stressful.. I would have thought Princess Air would have some clout with the airlines, I guess not. Overall, had a fabulous trip, wonderful memories and looking forward to planning our next trip with Susan!

This was my first time cruising and it was amazing. The service, food and ship was beyond my expectations. I will cruise again with Princess.

The ship is super clean and friendly staff. The ship is fine, but just know its 25 years old and doesn't have all the bells and whistles that newer ships have. I definitely think its a perfect ship for Alaska with older clientele and less kids. With that said, my kids had fun on the ship, but definitely not as much to do as the newer ships.

The cruise was great. I received all credits and was able to spend them on shore excursions as well as ship-board purchases. The rough start was that Princess failed to notify my agent of a port change in Yokohama that happened about a week before the cruise start date. It was very stressful arriving at an empty industrial port literally in the middle of nowhere with a taxi driver who spoke no English. We could see our ship across the bay. It took 30 minutes, lots of pointing, and an extra $30 to get to the right port. Worse though, another family was in the same situation. They arrived via a GO taxi which dropped them off at the port and left. We waited with them for 45 minutes while our driver called another taxi so that they wouldn't be stranded. So, this wild goose chase cost us an extra 75 minutes in travel time. Princess refunded the whole taxi costs for us (and the other family as well) hassle free and with sincere apologies. Unlike other cruise passengers, we also weren't informed of a port cancellation. This is the 2nd time that Princess has failed to notify Avoya of changes. The first time was when Princess cancelled the Oct. 2022 sailing and offered us July 2023 or October 2023. Avoya was only told about the Oct. 2023 option.

We had a great time on our cruise, thank you Ayola!

It was a wonderful trip! Exactly what we hoped. Crew was exceptional, the ship was outstanding. Will recommend to friends.

First time to a Alaska and it was great

Our first cruise was with Princess over 10 years ago. We loved it and were impressed with our experience. We went on to book several cruises with them afterwards. However, it has now been a few years since we last had the opportunity to cruise with Princess again. We were very disappointed to find that the quality of service, food, and attention to detail has really declined with this company. We feel that the general over-all experience has suffered in the post-pandemic recovery.

Baring mother nature rain awas a great time.nd chilly weather

The cruise was great! Great value for money. Lot's to do! The shows on board were great. Good food, Good drinks. grear valus for the money.

Fantastic trip! Great accommodations, service & food. Ports of call were all different. There was enough time at each. Very relaxing and yet stimulating at the same time. Highly recommend this!

Loved it. Seas were a little rough, but scenery was beautiful. Thanks to our agent, Cindy.

Thoroughly enjoyed our cruise from San Francisco to Alaska. Sailing under the Golden Gate Bridge was on our bucket list that was checked off. Glacier Bay was a true highlight. Alaska wilderness was beautiful. The ports of call were fun and interesting. Recommend Skagway’s White Pass & Yukon Railway excursion. The Alaskan cruise was relaxing and filled with natural wonders.

We were generally pleased with our 14 day Princess cruise to Norway and Iceland. We were very lucky because the weather was delightful, and the ports were charming and interesting. The Sky Princess is certainly a beautiful ship, however we prefer to cruise with far fewer than 3,600 passengers. This is a 3 year old ship, yet upon arrival to our mini suite cabin, the bed was sagging badly, and the bathtub was clogged with hair and wouldn't drain. The tub drain was promptly cleared, but the mattress couldn't be replaced. Normally Princess has excellent entertainment but on our 14 day cruise there were only two production shows. The other nights headlined comedians, soloists, and hypnotists. Three of our 8 ports were tender ports (because the ship was too big to dock), which involved lines, and waiting. The food was mediocre, and Princess has now updated their menus to include some items for an additional charge (Even in the specialty restaurants.) Now that the cost of the Princess Plus package has increased to $60/day, per person, we don't see ourselves booking another cruise on Princess.

Got wrong food. Buffet food was not hot. Not much for entertainment.

Our Alaska Cruise on PRINCESS CROWN was beyond expectation. Everything was A1 Will not hesitate to use Princess Cruise ships.