Princess Cruises Reviews

Great ports, enjoyed relaxation during transatlantic

It started off bad, when no one showed up at the airport to transfer us to the London hotel. After waiting awhile I arranged/pay for alternate transportation. Upon arrival at the hotel we then find out Princess changed it because the person at the hotel said it was closed. Fortunately she knew where Princess moved it to. Thank God the driver we hired didn't leave, or we may never have gotten there. Then there were several Covid tests; one before we embarked on the Regal Princess and then twice more onboard with constant mask wearing overall the cruise was good. If the cruise was under 10 days mask wearing was optional, anything over that was mandatory. The ship held 4,250 passengers and 1,300 crew. There was 1,300 crew onboard, but they limited the passengers to about 1,400, which was positive. It was a Medallion Cruise. The phone app never worked well and did not do all that it was supposed to do. The ship was very clean with a very attentive to our needs crew. We didn’t see much difference in the regular mini-suite from the Club Class mini-suite. However, we did like the no-wait Club Class Dining Room. Overall the food was excellent. France delayed entry into Cherbourg by 3 hours because the weather in France was bad. This delay cut our 9 hour Normandy Beaches tour by 3 hours, down to 6, so we didn't get to see all we wanted to see. They refunded to our shipboard account $60 each. The biggest complaint was that they cut the port call to Bermuda and the ships internet access. They touted the internet access as the best at sea and it stunk. It was so bad that they refunded $100/pp to our shipboard account. Vigo, Spain and the Azores were nice stops, although the weather is the Azores again was a bit cold and rainy. After the Azores it was 6 days at sea, straight to Fort Lauderdale Finally, we each have $200 of future ship deposit credits. The question is what is next.

Almost never had internet service. We were told that it was due to the location of the ship. After taking over 15 Transatlantic cruises, we have NEVER been given this excuse by Celebrity and have always had service. Obviously, Princess had an equipment failure. As a business owner, it is imperative to be in contact at all times and I would stop cruising if I believed even for one second there was a satellite location problem!.

Overall the cruise was very nice and relaxing. The medallion was very easy to use and a plus over all. The only negative thing would be the food, very small portions and not the best tasting.

Loved the ship ,food was just ok for Princess,comedy and entertainment was great.

Cruise was great but medallion needs urgent fixing as it is very bad and the only thing that worked as advertised was it opened out suite door . Other than that it did not work ! Princess needs to fix immediately!

We loved this cruise. The team on the cruise made the journey unforgettable.

The ship was beautiful, the staff was very friendly and helpful, and there was so many fun things to do onboard! It was truly a wonderful vacation!

The crew was fantastic - food & beverages, housekeeping, entertainment, shopkeepers - they were pleasant, friendly and helpful. The vistas along the inside passage are stunning - glaciers, whales, bald eagles, mountain goats. A lovely week on sea!

First time on a cruise and I had the best time. Crew and staff were very friendly and helpful in anyway. Will definitely go on another cruise next year.

The food was terrible, worse then a bad casino buffet. The two 45 min. performances were great but not enough and too short. Worse payout casino I've ever played. The hot tub was fun. excursions were not worth the price. We had fun anyway, but needed more entertaiment on the ship an a new chef

The trip was great , enjoyed every aspect of the trip.

Very Nice staff Great looking ship.

This was my first cruise I really enjoyed the time on the ship as well as the side adventures available the employees were very good , flights didn't end well but that happens

We were eagerly looking forward to our Princess Cruise; sadly, as with all cruises during this moment in time, it was cancelled by the cruise line due to Covid-19. Avoya's handling of the issues surrounding the cancellation by Princess Cruise Lines has been wonderful. Our Agent, Cheryl Myerson was on it immediately even when she did not always have the answers to our questions during this unprecedented and ever changing event. We are most impressed with Princess also. Even though we had insurance, we knew it would not pay out on the claim therefore we were shocked when Princess offered full refunds. (If only we had taken Cheryl's advice and chosen Princess' insurance. We chose Travel Guard instead...big mistake. They offered credit even though we purchased a robust package in an early time-fram. Most disappointing. We will certainly listen to Cheryl's advice next time as Princess' Insurance offered full refunds) Though we hope to someday sail again, we opted for the 100% refund on the cruise Princess offered. To avoid overloading Cheryl, we chose to work on the refund on our own and to keep her updated. Princess has since been in contact to keep us informed of where they are in the process. We have been most impressed with both Princess AND Avoya as represented by our wonderful Cheryl Myerson. She does Avoya proud!

Due tp the Pandemic, the cruise was cut short. We only sailed a part of the itnerary. Princess took Good care of us but it was still not the adventure we had booked.

Travel Agent Nikki Tracy was wonderful--very helpful during the planning stage and when I thought we might be delayed on getting off the ship, she was there to help if we needed to change plane reservations, etc.