Princess Cruises Reviews

Dear David, thankyou for all your help in planning our cruise. We know it was last minute and we required additional assistance. You were very kind and patient with us. We certainly enjoyed our cruise on the Emerald Princess to the Panama Canal, taken over the New Year's Holiday. We booked it to celebrate our 55th wedding anniversary. The ship was spotless and the crew was most accommodating, as always. We felt the precautions taken to prevent the spread of covid were monumental. We felt the ship was probably cleaner than most hospitals. We were disappointed, however, that we couldn't stop at our last island because of covid. Our room steward (John) was exceptional, as were George-who is the tech support expert in the internet cafe, Ken-who worked the photo desk and was a photographer, and Nara- who was in charge of the Medallion desk. The last 3 people spent a lot of time helping us out as we had significant difficulty using the Medallion program both before and throughout the cruise. In fact I couldn't use it at all on my phone. They were so very kind and tried to make up for the problems by sending flowers and buying our dinner at Sabatinis. All was greatly appreciated. We look forward to additional cruises in the future. Sincerely, Randall and Carole Rash

Loved the ship, staff is outstanding. Food not up to par, but they are facing the same supply issues as all of us. No issues on our 10 days. Masks were required on the ship and many islands, but that was not a surprise. Glad we went.

The food on this cruise is bad. We rated it 4 comparing with our previous 9-10 experience

This was my first on a Princess ship and it was far above my expectations. I felt pampered and loved each minute of it. My balcony cabin , the food, the assistants, ..all were great. I loved touring in the ports we visited ...and we got to stop at all as planned. Thanks to my agent , Patricia, for suggesting this cruise..

Medallion needs improvement!

Was a nice ship nice stateroom and good food. The medallion app for logging in is awful. Using the app for shipboard is iffy at best. The medallion system needs some serious tweaking

We paid for a premier soda package but we’re charged every time our child ordered one on the app. We went to guest services several times a day to get it removed. The buffet lacked variety and quality.

The cruise was flawless. The Emerald Princess is an older, elegant ship that caters to more sophisticated clientel. Mini-suite was a little on the small side, but still very nice. Staff was very accomodating, friendly, professional. Food in the specialty restaurants was outstanding; main dining room, above average, but still very good. Ten days was not enough time. Time in ports was too short in most cases, but ok. Cartagena was a highlight. Trip through the canal was interesting, but would not do more than one time. Gets boring by the end of the day. Great value for the money. Highly recommend booking with Avoya. Our agent, Elba Martin was really wonderful to work with.

Food substandard

We had a great time on this short cruise. The testing requirements to board are just a mild inconvenience. On the ship the masking protocol was just a slight annoyance. Everyone basically followed the rules and there was no " mask police" running around. Overall it was great to get a break from this crazy reality were currently in.

Hello, We had a great time. Staff were great. Food was great. Drinks were great. Entertainment were great.

This was my first cruise and had a blast. All of the staff was amazing, responsive, and professional! Definately will be using Princess in the future.

We enjoyed the cruise, weather and water was great. We also were surprised with an upgrade from an interior stateroom to a balcony, that was awesome.

First cruise since Covid; Wonderful crew!!! Great value with Princess plus!

I cruise to relax and enjoy good meals. Princess needs to improve the quality of their food. Even in the specialty restaurants the quality was lacking. A veal chop that was fatty, a poor quality and poor tasting meal at the French restaurant. Yes, even at no cost the French restaurant was a disappointment. The crew, whose numbers where almost equal to the guests, did a good job. The ship was clean. The entertainment, although no where near NCL's, was good.

Had an issue with the casino. Manager couldn’t care less. So sad

Cindy did an amazing job and the cruise was amazing

Great cruise at about 40% capacity. Excellent service, wonderful food and spectacular productions. The Medallion itself works well, as does the MedallionNet app, when it works. In my case the app didn’t work at all the first two days. It was fixed remotely by tech support and then worked fine except for one day when the ship’s Internet was out. Ordering room service from the TV is convenient and also anywhere on the ship from the app (except Princess Theater).

My only comment is the ship was too cold. Everywhere dining rooms bars shops hallways theater too COLD.

Ship 65% fulll. Staff is really making an effort.... Lots of things missing but will come on slowly ie.... dance venues and small bands