Norwegian Cruise Line Reviews

Frankly, the cruise fell short of our expectations. No recognition of our latitudes status. No introduction of senior officers of the ship. Ineffective cruise director. Indifferent dinning service. On one occasion, I left my table when after 15 minutes I had not even been offered a glass of water or my presence acknowledged. Although the dinning room manager tried to atone, I left feeling that I was just an inconvenience. My wife became ill on the second to last day. We were told to remain in our cabin at departure and that some-one would assist us. No-one came. We finally received a telephone call to announce the final request for departure from the ship. My wife pushed her walker and we finally stumbled off the ship only to find no clear directions in the terminal building or anyone to ask. No more sailings on Norwegian for us, regardless of the itinerary .

Slow service in the MDR and mediocre food.

Love the ports of call. Friendly people in many small town communities. Weather was good for the most part. One port of call cancelled due to weather- ship give each passenger a $50 on board credit and sailed away resulting in a nice sunny day to spend outdoors. I am a regular NCL- service is great, but do see changes such as theater not always used for shows- causing overcrowding in lounge area to see. Limited choice of non-alcohol beverages for partners in room who must buy alcohol package but don’t drink. Would highly recommend this itinerary.

Bus trip from Anchorage to Seward instead of train was fine. Beautiful scenery. Think the bus followed the same route as train. Loved the entertainment on board. Food was not as good as experienced on other cruises. Buffet was a big disappointment After 2 tries did not return. Staff very kind and attentive. Exception would be cruise director. Politically incorrect. Found cabin not as enjoyable as other balcony rooms with other cruise lines. Sheets never changed and bathroom had odor: room definitely not worth the price paid.

Wonderful staff onboard. Good was good…excursions were good as were the tour guides. Very busy cruise but loved it!

Love our cruise, the food was delicious, the service was excellent and the entertainment was fabulous

It was everything I hoped for and more. I would recommend this cruise. ??

The only negative thing I have to report about my dream trip was this: There were too many people!!!

The cruise ship is just too massive. Deck Entertainment is constantly overcrowded. The menu selection at the buffet was not very creative, food was avg and prepared in different ways and served on consecutive days. We also couldn't purchase alcohol while in the port area, while passengers that purchased the drink package were able to. I'll never understand the logic of this. Probably a marketing strategy to encourage you to purchase the drink package. Last but not least... Feeling like we were being herded every step of the way... Moo!

Wonderful experience

This cruise wasn't as good as other NCL cruises. Food was just ok, shore excursions were mostly sold out and we had to skip a port due to weather. Dave

Only challenge was the on/off in Santorini but it was worth the wait once we reached the top. Excellent staff, excellent ship, and excellent entertainment!

Can't say praise the staff enough, everyone from the waiters to the medical staff are excellent.

Applause on almost all aspects of The Haven concept. Only issue is that embarkation process was not well signed for Haven and disembarkation was certainly less than special. Between these two events, it was special!

The Haven is the ultimate in big cruise sailing. The Haven team provides excellent service. The restaurant, sun deck, pool and bar area has a "club atmosphere " providing guests with a topnotch experience. My only complaint, and it may sound petty, is that the lighting in the bathroom is too dim and should be brighter.

This ship is in serious need of repairs. We lost time in ports because of engine problems. In DP we docked at a completely different dock than originally scheduled. It took 4 hours off our stay. Everything onboard is grossly overpriced. My husband had an extreme blood sugar spike. 6 hrs in the infirmary $6500.00! The navigation channel is outdated, the port info channel was useless. Slides with info went by so fast you can’t read it. Then comes the commercial to buy another cruise. Really? They had their own channel dedicated to that. The movie screen had missing blocks and random spots of bright color. Very distracting while watching a movie. They locked up lounge chairs on deck before dinner. Couldn’t watch sunset or even stars. Seems that one side of the ship could have chairs out later. I was so disappointed in this cruise. Along with Princess Cruise Line and their sister companies, Norwegian is now on my don’t shop list.

Perfect trip

The Spirit is a great small ship and the 16 day Hawaii/ Alaska cruise we had the best weather you could ask for! We made every port this cruise, just wished we had longer time frame in Hilo- to be honest - all the Hawaiian ports! Icy Straight- 12 hours in port is way too long! Be aware of the time in all ports we left people behind in Hilo and in Ketchikan as they didn't make the sail deadline!!! You could tell that the pandemic was still effecting everything. Staffing shortages were very noticeable- meals took forever- 2 to 3 hours sometimes and then not even correct when served! Food was lukewarm at best by the time it was served. Portions were huge at the beginning of the cruise and by the end the portions were more to my liking - small and less wasteful- We never ate in the Buffet- the one time my husband went up to find a sandwich, he took one bite of it and threw it out it was so bad. The Local had the best fish and chips but their other foods were lacking! Most orders were incomplete when they arrived at your table and trying to get a drink refill impossible! Taste dining room had faster friendlier service than Windows. Cagney's the steak was great but service slow- LeBistro and Onda- WOW!!!! Both knocked my socks off when we were there. Silk was awful - both in food taste, temp, and service. Didn't do Tempanyaki We had the drink package and NCL made money on us- we didn't drink enough to cover the cost of the gratuity charged (we kept track). The shows were good- some much better than others- we are not late night people so we didn't go to a lot of other venues after the show. Our favorite spot on the ship was Henry's Pub- sadly they only served drinks after 4PM. Never used the pools and tried to use the hot tubs but there were hot tub "hogs" on the ship- people would get in and stay for hours! As to our cabin- we had Suite 9210- we were excited to get the aft suite and it was great when sailing around Hawaii and Alaska but not over the Ocean- Any time the ship went over 20 knots the vibration and noise level in the cabin was awful. One night in particular everything on the table, shelves and counter ended up on the floor the vibrations were so bad! The other issue while this ship has been recently renovated 9210 and 9710 do not have USB outlets in the rooms nor do the have more than 2 american outlets- one by the coffee area and one in the bathroom- so be sure to bring euro adaptors if you need to plug anything in. Oh and there is no clock in the room either. Bedroom is a very tight squeeze to get around the bed- but the bathroom is huge and I loved the shower- but the drain was really REALLY slow! The saving grace of this cabin the size of the balcony- we live on our balcony and this one does not disappoint!-- My husband is hard of hearing so the noise and vibrations didn't bother him- if you book this cabin I suggest good ear plugs to wear to cut the noise.

Very relaxing. Enjoyed the food and of course the entertainment.

Ship was grossly understaffed so very long line-ups, waiting long times everywhere. Staff were overworked & obviously stressed especially in bars, food areas, & customer service. Entertainment was almost non existent. Disappointing.

Food was good. Bartenders were very friendly, drinks good. Cannot find any bad things to say