Norwegian Cruise Line Reviews

Beautiful ship..seemed to. Be short staffed..would rate food at 80%

A boat trip around the Canary Islands was extremely successful. All components of the holiday - weather, attractive places, service on board - were extremely satisfying. I recommend this cruise line and route to others.

Check in was straight forward and off to the ship we went. A luncheon buffet was available when we boarded the ship, but first we made our dining reservations for the week and that was easy to do at the customer service desk. The food at the buffets throughout the cruise were very good. I would say it would be an improvement if they would offer cups for coffee with lids you could walk with on a ship. With congestion in the buffet and ship movement the hot liquid would splash around and cool off significantly by the time you got to your seat. The sailing went very well. The stateroom was good, but there were three of us it would have been nice to have 3 chairs for the balcony. Activities on board were good. Loved the arcade as opposed to the old casino on many ships. Despite two playing areas only one set of Shuffle Board equipment was available. Ports were all good. Ship managed all in a timely manner. Specialty restaurants 3 were very good the rest were all average like the main dining rooms. The very good ones were the Brazilian, Steak and Hibatchi. Those are worth scheduling and paying extra for. The other ones I would pass on. The Italian was the worse. Poor location, looked like a room off the buffet which it was. Decor, nothing Italian about it. Service was an afterthought. But overall we all liked the food on the ship and the options, made available to us. The only two complaints we had was terrible internet service even thought I paid extra. Second, the lack of loose leaf tea options on the ship. Tea is a big growing industry in the US but all that was offered was Liipton. One of my travel companions is from England and he was appalled at the selection. Overall I would recommend the cruise especially if you have not been to Hawaii before. We all enjoyed the cruise and our looking forward to our next one.

Ports of call were great, meals, entertainment, Casino, bars were great! The Epic itself has poor cabin layout (toilets and shower virtually in cabin) with less space than other NCL ships. Cruise NCL just not on Epic.

Enjoyed the full transit of the canal, highlight of the trip. Also set foot on South America for the first time in Cartagena. Ship was good, service excellent and food in main dining rooms very good.

We would have been able to see more from our balcony if we had been on the port side of the boat. We were disappointed that 2 of our ports were closed due to high winds. We enjoyed the excursions we went on. Ship size was ideal. It allowed us to enjoy the stops we were able to make.

Beautiful ship, wonderful accommodations, great food, spectacular entertainment, and fabulous staff!! Would go again in a heartbeat!!

It was a beautiful new ship. The service wasn't as good as the last NCL cruise we took, but we still had a nice time.

They reduced the ports over many months and didn’t even stop in Panama City. Sort of a let down, ports-wise

This was a very nice cruise. However two of the ports we really wanted to see were cancelled. Costa Rica was replaced with Ocho Rios (a dump) and our stay in Panama City was just cancelled. The stop in Guatemala was a wast of time in our opinion. It is a dirty, foul air working port with piles of coal etc. Any excursion meant at least a 90 minute ride from the ship. There is actually nothing there except a man made bunch of tourist shops. It is not a destination port at all. I asked why we stopped there and was told basically to help the local economy. Having said that, we had a lovely aft suite and being part of the Haven was spectacular. I plan to ask NCL for a partial credit for the missed ports of call. By cancelling Panama City, we actually on the shop from our Guatemala stop to our Columbia stop - which was four days.

nice ports, ship amenities lacking. lack of attention by room staff and wait staff

Not at all what I expected lines for dinner were very long all dinner reservations were taken bathroom did not work on 2different days ship was rather rusty in areas pool was pretty small not what I expected at all. I was not very happy ? ?

We had a great cruise. Jennifer Espinosa did a great job for us....

From the minute of the embarkation process throughout the week and disembarkation fulfilled are dream. Staff was personable met all and surpassed our expectations . Food was tremendous. Activities were plentiful and fun. The week flew by.

The food was absolutely terrible, and trying to make changes at dinner time was hard as nobody understood anything that was asked. Getting sodas from the bars was long lines, there were no separate soda fountains. Will never go on Norwegian again. The entertainment was top notch and the shore excursions were good. I saw my room steward on the last day and that is when all service members were really nice and wanted a review.

Lots to do if you wanted

It was a great cruise. Love NCL and enjoyed the smaller ship. We really got to know some wonderful couples and enjoyed all of the stops along the way. Great food and atmosphere. Didn't have to worry about a thing.

Loved this first NCL cruise to Antarctica. Every port was excellent and the shore excursions, particularly Punta Ninfas in Puerto Madryn, Estancia La Rabida in Montevideo, the Lagoon Bluff in Stanley, Falkland Islands and Iguana Falls were absolutely wonderful. We met the nicest people on this cruise and the cruise staff, with the exception of the Shore Excursion staff, were wonderful. The Shore Excursion staff needs to learn manners and customer service. Two individuals in particular were extremely rude and condescending. We did not let them spoil our trip. We did have some glitches with the flights that NCL booked for us. In the future, I would make my own travel arrangements as it was very difficult to get the flights corrected, particularly when you have a travel agent involved, NCL will not talk to you and our travel agent had no sense of urgency in correcting until 2 days before our scheduled flights. The cruise, itinerary and the ports were wonderful....just have a responsive travel agent.

This cruise was so enjoyable. The size of the ship was perfect (not too big or too small). We were very comfortable and well cared for by the amazing crew. The food was AMAZING!!! The seas were very calm with only one day of small swells during our entire journey. Some days were so calm and smooth, I swore we were on land. The ports we visited were all wonderful and the Panama canal passage was spectacular.