Princess Cruises Reviews

The whole journey was smooth and problem-free, thanks to the nice weather and the efficient Officers and Crew of the Royal Princess.

My Wife and I ce;ebrated our 25th and 26th anniversary on this trip as we did not celebrate our 25th last year. We made reservations with Avoya agent Mr Jack Henry who was very attentitive and insiteful. Princess also made the cruise very special from the flowers from Princess agent Ava to the room upgrade from Princess agent Margie. All the people on the ship made this vruise memorable

Ship half full- great Great service Lovely suite

Ship is still looking great at almost a year old. Stateroom service fantastic, food in the specialty restaurants tasty, just a shame that premium wines and spirts included in the Princess Premium Package ran out shortly into the 10 day cruise.

Review of Princess Cruise Los Angelos, CA to Hawaii and back. Overall, the cruise was very nice as would just about any cruise and my wife and I enjoyed ourselves. The cabin with a balcony was nice and comfortable and was well maintained by our steward. Overall the food was good, some meals were very good and others not so much. We ate most of our dinners in the Davinci dining room which is one one of three main dining rooms on the ship. We could never get reservations for any of the others, The food is the same. However we were able to reserve the same table every night and out waitress was wonderful. We did eat at 2 of the speciality restauarants and those meals were very good. Of course we paid extra for them. However, there were several things that we feel were disapointing, some were big, most were just annoying but, somethings were really good. 1. We paid for transfers to our pre-stay hotel to the ship and to the airport. No one met us at the airport when we arrived. This was a major problem. We tried to contact Princess and finally did with some difficulty. Thet had no ansswer, they told us to take a cab and get a receipt and they would reimburse us but, no mention of a reimbursement for this error or our very agravating efforts to get to the Marriott at LAX. They didn't bother to mention that to get a cab (or Uber or Lyft) at LAX you need to take a shuttle bus to a building and then once again reload you luggage into a cab. We had a lot of luggage and this was just too much work. We were finally able to find out where we could get a shuttle by Marriott to the hotel. Of course it was on another level. And again when we are ready to leave the ship they messed up again and gave us luggage tags for guests with "independent" transfers, meaning not by Princess, Fortunately, we realized the error and went to Guest Services for a fix. They recognized the error and gave us the right tags but, offered no reason for the mix-up. 2. Once at the Mariott the Princess desk had our room key but no other record of our trip. We had to wait until the next day for them to have a record of our cruise, just annoying. 3. On the ship, we found our cabin on the Caribe deck. Only a couple of annoyances. In the entire cabin there were just 4 electrical outlets, one behind the TV and not meant for our use. One in the bathroom for which we had little use as the hair dryer was at the desk. The other two were at the desk but, so close together they could not be used at the same time. Considering that we had 2 cell phones, a computer and other devices to plug in, it was very annoying. They could easily fix this and do as most hotels have done, just replace the lamps next to the bed with a lamp with built in recepticals as well as USB ports (there are none of those in the cabin). However, the closet in the cabin was wonderful. Plenty of hanging space and space for the suitcases. 4. There was no coffee maker in the room as well as no ice bucket, again just annoying. One very nice feature, as you step out of the bed at night, a light at your feet comes on for a short time. 5. They use a medallion in lieu of a cards as your identifier and cash card and door key. While the software is good, it needs a LOT of improvements. It is sometimes difficult to use and hard to find things. It is also supposed to be coordinated with the room TV but, is in only some cases. The TV will refer you back to your personal device (APP on your cell phone). You need the WI-FI for it to work and that was sometimes, iffy. 6. For the fist few days, there were lines everywhere. Even if you had a dinner reservation, the staff seemed to be overwhelmed and unable to seat people fast enough or fast at all. We solved the problem by making a reservation for the same table every night and therefore didn't have to wait in line. We were really fortunate (lucky), we were assigned to a table in a small, sort of, private, room next to the hosts desk and the waitress, Koreen Ramos was excellent. Her assistant Dragon Peric was very efficient. Every meal there was a joy for the service, mostly the food was good. 7. We purchased the PLUS package that included drinks ($12.00 or less) and crew tips. Seemed like a good deal. Here's the (small) problem, sodas are included if they are opened and poured into a glass by the bartender. If you want a can, guess what, you will be charged. It only includes wine by the glass not bottled. The charge for the soda is a very small charge, no big deal, just nickle & dime annoying and unnecessary as it's easier to give a can then pour into a glass. 8. They do not provide maps of the ports. The map in the room, on the door, is for emergency escape. Why not put another one on the door for all ship locations. All ports in HI were container load/unload ports with nothing nearby. The stop in Maui was disappointing. We assumed the port was near or in the city of Lahaina. We visited Lahaina a while ago and it is a delightful tourist town. In fact the port where we docked was on the opposite side of the island in a container port, because the port in Lahaina was closed. No transportation to Lahaina was provided. They could have offered some shuttle buses. About $150.00 gets you a cab ride to Lahaina, each way. 9. The ship is old. While is was remodeled not too long ago, it needs more. Several windows (double paned insulated) had broken seals and were filled with moisture. They can't be fixed and need to be replaced. 10. The biggest annoyance was, to our surprise, the fact that the trip from LA to HI over Christmas, it was cold (chilly would be better). Mostly too cold to use the pool except a couple of days in HI and then only by the hearty or young. The ship has 3 pools, all outside and none inside. 11. Some suggestions. The shows and the entertainment venues are all really enjoyable but, for some of us older folks, it's tough to stay up and watch. Why not broadcast the shows over the in-house TVs. In the "old days" every ship provided a map of the ship so us cruisers could get used to where everything is located. Some form of map would be a really good idea even though they have maps at every elevator. Too many times I got to the elevator only to find that I went the wrong way. 12. The entertainment, for the most part was really good. The shows by Jesse & Colleen Kezemek were exceptional. The venue shows that we saw were all good, the only problem was when they did a show in the Piazza (the center court). It's just too small and most of the time we just got to hear the music from behind a post. 13. The only problem with the entertainment was that the band, especially the piano player, were too loud and seemed to be trying to be louder than the entertainers.

Excellent crew, very good food.

There were several disappointments in being unable to make all the ports (due to weather) but I am still giving this cruise a 5 star rating as the Captain and crew definitely made up for it by taking us to so many other breathtaking sites. Antarctica definitely lives up to being one of the most beautiful and breathtaking places in the world. The cruise line has no control over mother nature but the Captain and crew adapted with safety in mind while trying to provide an enjoyable and adventurous experience. In this they succeeded and I would definitely place this trip in the "Once in a lifetime experience" category.

Stunning ship with a friendly crew members, plentiful of activities available to never get bored, great food and service, nice staterooms and lovely restaurants, shops and SPA.

Internet was virtually non-functional. They initially said it was a Satellite then changed it up and said it was the weather causing issues. I'm guessing blaming it on the weather vs a hardware issue won't cost them any refunds for those of us that upgraded internet. Food was "ok" hard to get reservations and food menu was pretty much the same at all of the restaurants. Staff was friendly and overall service was good.

Met a lot of New Friends

Very wonderful cruise Very kind staff .

Porters were not present when we boarded. Staff present seemed confused about how to enter terminal. Most food on Lido deck was inedible. Average food in main dining room and in steakhouse. Sabatini's was excellent! Service was below average. We did not always receive food we had ordered. Dining room service was exceptionally slow. Ship was crowded and very noisy (our stateroom was quite, however). Two shore excursions canceled because of weather. BOSS underwater scooter excursion was amazing! I doubt that we will travel on Princess again.