Princess Cruises Reviews

One of the best cruises I have ever been in

Problem from 1st day — on arrival we were told that the room c623 on 10 th floor was allocated to someone else and we were given room c250 completely at the from of the ship which created mush much mor walking for us (no ease at 74 years old) we tried to explain but all we got was sorry too late room was taken , and to be honest the place we like to eat is at buffet and the food was not anywhere close to the that on Norwegian cruse lines . We shut out mouths and made the best of it , but never again will we get on a princess ship again

Like many others we chose this because of the stop in Svalbard which was cancelled after all payments were due but the cruiseline knew in January that they could not travel there but waited to inform us. The food in the buffet at night was not great and and I am not a very picky eater but no pasta station? We ended up in the main dining room for evening meals. This cruise ship only has 2 specialty dining and only the Italian one was open on occasion for lunch. Mass confusion very often with the port excursions from not organizing lines to telling vendors one time only to be in port later than they expected with n communication to the port vendors, leaving us at the port for a paid excursion even though we were not late- they simply told the tour guide to leave even though they were told they were waiting for 3 other passengers; just trying to get off the ship was mass confusion. Needless to say they have some kinks to work out.

This cruise is a great taste for a first time cruiser or someone looking to see several parts of Ireland and Scotland on a limited time period.

Great cruise 9 ports 12 days. We were exhausted. Princess is always a great time- I’m ready to relax and head to Alaska.

The staff on the Enchanted Princess was terrific! The excursions were informative and well executed. It was a delight!

The Food was average, the entertainment was average, and shore excursion was disappointing and the cost for shore excursion was higher than what it's worth. Princess supposed to stop at Victoria Island instead they changed to some remote place which was a waste of time.

THIS WAS OUR THIRD CRUISE WITH PRINCESS AND AS ALWAYS IT WAS GREAT.AS FOR ANY COMPLAINTS WE MIGHT HAVE THE SHOWERS WERE NOT SO GOOD.IT WAS TO SMALL AND THE SHOWER HEAD WAS POINTED INWARD INSTEAD OF OUTWARD SO WE HAD A HARD TIME WITH IT.ONE MORE SMALL PROBLEM,WE HAD NO COOL WATER SO OUR SHOWERS WERE VERY VERY WARM.I MUST SAY THOUGH THE SHOWS WERE SPECTACULAR IN EVERY WAY. WE WILL BE BACK FOR ANOTHER CRUISE SOON

We had a wonderful time in Alaska. The crew was so great. Roland from the dining room, Bernardo who is the asst. director, the buffet crew, and of course DJ Smedden were stand out. Each person was friendly and accommodating. A wonderful memory for my family.

Sailed on the newest 'Discovery Princess' to Alaska. The ship is great, with lots of bars, restaurants and activities, the crew very friendly and helpful. Maybe it's because the ship is new that they haven't yet managed what to do with 3600 embarking passengers and the elevator wait times were often excessive. Other than that, a great sailing. The three Alaskan stops were well worth the effort, however, the evening stop in Victoria BC seemed a little pointless. I'd recommend giving this cruise a shot.

Trip was very disappointing. Started with having to call customer service 10 times over 3 months, and being told same thing that my issue would be escalated and someone would call me back in 24-48 hour's. I never received any calls back and my issue wasn't resolved until I arrived at port. At port I along with so many other's encountered very rude Princess staff members. In our state room our A/C wasn't working properly. I called and messaged staff for 3 day's about my air. Someone came once said they fixed it but they hadn't. I finally gave up. So the whole trip we had to keep balcony doors closed along with the curtains just to try and keep heat out. I only get balcony rooms because we love to see how beautiful it is outside. So I wasted money on balcony and never got to enjoy the views. The ship is old and has issues. There were water leaks on some floors so there were buckets sitting around catching water. One area that it was really bad was the buffet area. It's a little nasty to try and eat with water leaking down within 2 feet of food. I also have never seen such a small buffet and some selection of items. Especially when it came to stuff for kids. Half the time the food was hardly warm or tasted very stale. Items such as mash potatoes were like runny. You would have thought it was maybe potatoe soup or something. There seemed to be a lack of events or activities. The kids club is Discovery Kids, it's advertised as animals and science fun. No they didn't do not one thing involving science or animals. My son did enjoy himself and if it was open he wanted to be there. Except when one lady was working in the evening's twice because she didn't feel like having games or any activities so she would sit them down and only show movie's. My son did do 5 art activities while on ship. Another issue I had was the vibration of the ship. At night trying to lay down your head would vibrate so bad you couldn't sleep. Same for being in bathroom, you would sit to pee and your butt would be vibrating like crazy. My son thought it was because where our room was. I told him no because we are always in the aft. This time we were on deck 10 Aft. The vibration was just as bad on deck 15 in the buffet area. There were some area's in dinning you would have to get up and move because it was so bad. We did order a lot of room service. Food was good. Not a ton to choose from but it was good. Only issue we had was our breakfast order's were never correct ever. This was our first trip back since Covid shut everything down and our first with Princess. As of now I really don't see us ever going with Princess again. It was very surprising talking to other's that have sailed with Princess multiple times and hear how disappointed they were as well. We wondered was it just a one time issue or is this the new norm for Princess. Really hate the money wasted and our vacation time.

We enjoyed all ten days.very well organize .

Thanks to all on board who made this trip spectacular. From beginning to end , it was amazing. Our waiters , in the Devinci were wonderful. Thanks Roman and Johnny. The entertainment was the best I have ever seen on Princess. Randy, the piano player in the evening kept the night going , engaging his audience at sll times. His personality is Conducive to entertainment and enjoyment. The house band was wonderful. Thanks Princess. Looking forward to our next trip in October to Hawaii

Trip was good except wearing masks and could not get pre vaccinated 2 days on the ship before departed. The land part was great.

Our trip was cut short due to medical issues. However, the week we were aboard the Regal Princess, we had a wonderful time. The staff was amazing. the tours were fantastic. We loved every minute. Our agent, Indy, was spot on with helping us with our travel plans. And, she was very helpful with us when we had to go home early. Luckily, everything turned out okay. I WOULD ADVISE EVERYONE TO OBTAIN TRAVEL INSURANCE. It saved us a lot of money.

A lot of walking on tours on this cruise. Evening meals somewhat boring. Staff and cruisers very friendly.

Good

Only complaint was they put all the boarding passengers in a big room and made them sit for 3.5 hours. Should never have let us begin boarding process till that was figured out

Great crew, great ship. Loved Glacier Bay.

We never saw a glacier on the inside passage. The Mendenthal Glacier was a major disappointment and the locals told us that there were many “growing” glaciers in the area that I believe we should have been informed about.

Missed 3 ports, didn't get to see the glacier at Icy Straights, didnt go there at all. Ran out of certain normal drink items, entertainment repetitive, room service did not come about 50% of the time.

To minimize touch points no turn down service with chocolates was done. I was very disappointed. At the buffet everyone was touching the serving utensils. On Viking, Windstar and Queen Mary 2 a gloved crew member served you. My cabin mate and I contacted mild cases of Covid on day 9 of our 10 day cruise. We went home and tested at home to verify it was covid and not allergies. I had to go get a lab test because I was scheduled to fly to Germany to go see the Passion Play which had been rescheduled from June 2020 to June 2022. I did enjoy the comics and the trivia games. I won the stuffed moose McKinley at the shopping show. The Princess charm bracelet was fun to gather all the charms at the different shopping shows. Our Alaska stops had no rain. Our Canadian stop was rainy.